Refund and Returns Policy
Overview
We want you to love your LayerOne gear. If something isn’t quite right, eligible items may be returned within 14 days of delivery.
Returns
To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached. Items showing signs of wear, washing, damage, or alteration cannot be accepted.
To start a return, contact hello@layeronebasewear.com with your order number and the item you’d like to return. We’ll provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Once your return is received and inspected, we’ll notify you of its status. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Exchanges
Because LayerOne designs are produced in limited runs, we can’t guarantee that another size will be available. If you’d like a different size, contact us at hello@layeronebasewear.com and we’ll help determine what’s available.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact hello@layeronebasewear.com as soon as possible with your order number and photos of the issue so we can make it right.
Need help?
Contact us at hello@layeronebasewear.com for questions related to refunds and returns.